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Next, if you have a firewall or similar software i. If the above fails, please provide us with the exact error message you are receiving and let us know what firewall or security software is installed on your computer.
It would also be helpful if you send us the program log files from your computer, as these will help our Technical Specialists to determine the nature of your connection problems.
Please contact Support if you need any assistance locating or sending the log files. If you are disconnected, and therefore unable to act on your hand while having chips invested in the pot in a ring game, you may be given extra time to reconnect.
The exact amount of extra time given depends on the type of game and the size of the pot at the time of your disconnection. However, if you do not reconnect during this time, your hand will be folded, regardless of your investment in the pot or the strength of your hand.
A player is allotted 15 seconds to act in fixed limit games and 18 seconds to act in Pot Limit and No Limit poker games. A warning message is displayed in the chat box when there are seven seconds left to act in a Fixed Limit game and eight seconds left to act in a Pot Limit or No Limit game.
If there was a disconnect and a player returned before the timeout, he or she receives at least 10 seconds to act.
If a player failed to act within the allotted time while being connected, the hand is folded by the system. As an important security feature, all Stars Accounts need to be associated with a validated email address.
Likewise, should you need information or support specific to your account; we need to know we are communicating with you, not someone pretending to be you.
You need to validate your email address, as this is where all important communication from us will be sent. To ensure that your email address was typed in correctly, and that we have a safe way of communicating with you, a validation code is sent to your email both when you initially register your account, as well as every time you change the email address on your account.
After registering your account or changing your email address, an email was sent to you, with an email validation code. You will need to find and open this email, in your email inbox.
If you did not receive this code, please contact Support. You will then be able to validate your email address using the code provided.
You will be given at least 30, chips to start with, and can top up your balance with 12, chips for free, every four hours.
This option is available when confirming your buy-in as you take your seat in play chip ring games, when registering to a play chip tournament, or simply within the Cashier.
In the past some very fast players had been signing up for many events, as fast as they would appear on the system, and were entering far more events than they could realistically play.
As there are a limited number of seats, this practice was making it difficult for some players to get into the tournament of their choice during peak periods.
That said, there is no maximum limit on how many Multi-Table Tournaments you may participate in at any given time.
Our goal is to create the most realistic online poker room experience possible, and this commitment extends to our Play Money offerings.
In our Ring Games, a small portion of the pot is taken from every hand that goes past the first betting round. In our tournaments, the fee consists of a small percentage of the buy-in and is paid upon registration.
This indicates that you have made a note about this player in the past, and it is stored for your viewing.
No, it doesn't. If you play your hand to the showdown and you hold the winning hand, it will be always automatically shown. This feature protects you from accidentally mucking a winning hand.
At any table, the full amount of the pot, including all current bets, is always displayed numerically above the dealer's tray or on the table. Also, at the end of every betting round, all bets are collected in the middle of the table, and converted into higher denomination chips so you can easily see the pot's total value.
If a game is full, you can put your name on the Waiting List for that game. When a seat in the game becomes available, the first person on the Waiting List will have the first right of refusal for that seat.
The other option you have is to take a seat at an empty table of that limit and game. Often, empty tables fill up quickly once a player takes a seat.
We have just the feature you are looking for! All tournaments you are registered in will then be displayed. Just select one and you will be taken to the Tournament Lobby.
Sitting Out in tournaments is permitted at any time - for good reasons. Any player participating in a tournament is permitted to fold every hand if they choose, and Sitting Out is no different from folding every hand.
We have a dedicated Tournaments FAQ page. This will open another new window. Click "Save". Manually: From the top navigation bar, choose "Settings".
Click the "All Categories" pull-down menu middle of white screen, in Address Book section below checked items and choose Companies Domains.
Click the "Add" button next to the Companies Domains category menu. In the space provided, enter pokerstars. Click "Add". Click "Save" when you're done.
From your Bulk Mail Folder If an email message from us has been delivered to your Bulk Mail folder instead of your inbox, you can add us to your Safe List by doing either of the following: From the Bulk Mail folder, check the box next to the message's Sender name.
Next, click the "Not Bulk" button. Then select the pokerstars. From within the email message, click on the "This is not Bulk Mail" link found at the top of that message.
Below the "From" field. Open your Hotmail mailbox. Type pokerstars. If you see an email from us in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from the same source sent to the Junk Mail folder in the future.
On the "Mail Options" screen, click the "Safe Lists" link. You can add following addresses to your Safe List by typing an address in the box under "Add Address to Safe List": support pokerstars.
When you are finished, click the "Save" button. Click on "Options" along the second row down, next to Address Book. Click on "Safe List" in far right column, the third option down under Filtering.
In the space provided, Add Address to Safe List, enter: support pokerstars. Open your Yahoo mailbox. Click "Mail Options".
Click "Filters". In the top row, labeled "From header:" make sure Contains is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter pokerstars.
At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu. Click the "Add Filter" button again.
If the e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field. These games do not offer real money gambling or an opportunity to win real money.
Practice or success at social games does not imply future success at real money gambling. All Rights Reserved. Welcome to the home of free-to-play poker.
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More tourneys, new formats and bigger guarantees!Never reveal your account information to anyone. In the top row, labelled "From header:" make sure "Contains" is selected in the pull-down menu. Go to the "Friends" category. Click the Extra Wild button. If there was a disconnect and a player returned before the timeout, he or she receives at least 10 seconds to Kranjska Gora Hotel. Select Domain Type pokerstars. If you Online Net Games your hand to the showdown and Wolf Spiele Kostenlos Downloaden hold the winning hand, it will be always automatically shown. After registering your account or changing your email address, an email was sent to you, with an email validation code. Play Money Leader Boards.
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Open your Yahoo mailbox. Click "Mail Options". Click "Filters". In the top row, labeled "From header:" make sure Contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter pokerstars. At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
Click the "Add Filter" button again. If the e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.
Open your SBCGlobal mailbox. Click "Add Filter". In the top row, labelled "From header:" make sure "Contains" is selected in the pull-down menu.
At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu. Click Advanced.
Go to the "Whitelist" tab. Click the "Add" button. Click the "Addresses" tab. Click "New". Uncheck "Display in People Picker" under Other options. Click "Submit".
Click "OK". Click "Friends" from the toolbar. Click Add Make sure "Wildcard expression" is selected. Click "Friends" from the sidebar.
Make sure "All users at a domain" is selected under "Friend type" Type pokerstars. Click yellow "Configure" button bottom right of screen.
Click "Allowed List tab" the 2nd Tab on the list of tabs. Click "Add" button lower left. In the Email Address box, enter support pokerstars.
Start Outlook. On the "Tools" menu, click "Options". On the "Preferences" tab, click "Junk E-mail". On the "Safe Senders" tab, click "Add".
In the "Add address or domain" dialog box, type pokerstars. Click "OK" to close the "Options" dialog box. Check your "Probably Spam" folder. If you see that our email was incorrectly filtered out, select it, and click the "Move to Inbox and Mark as Not Spam" button.
Click the "Configure" button. Go to the "Known Senders" tab. Make sure Email is selected under "Add a New Friend".
Select Domain Type pokerstars. Click "Close". Click "Filters" from the sidebar. Click the "Approved Senders" tab.
Click on the SpamPal system tray icon with the right mouse button. Any player participating in a tournament is permitted to fold every hand if they choose, and Sitting Out is no different from folding every hand.
We have a dedicated Tournaments FAQ page. Click here to find out more. Yes you can — providing Play Money purchases are available from your region!
Play Money chips are designed for entertainment, as well as to help beginners and intermediate players get familiar with poker rules, tournaments and ring games.
As the name implies, Play Money chips have no monetary value, and cannot be cashed out, sold or converted into real money.
Chips can only be purchased through the 'Buy Play Money Chips' option. Selling or buying Play Money chips from other players or sites is prohibited.
We are pleased to offer a variety of payment methods, including credit cards, e-wallets and bank transfers.
You will be able to see the payment methods available for your country once you have selected your Play Money chip bundle, and have proceeded to the checkout.
For Mobile Apps downloaded from the Apple store or Google Play store please contact your service provider directly. Your purchase has been successful if your payment method has been debited, Play Money chips have been credited to your Stars Account and you have received confirmation of successful purchase from us.
Check that you received a confirmation email from us. If you have received the email, please send proof of payment and transaction information to Support for further assistance.
Certain forms and topics of chat are not allowed. Players engaging in offensive chat will be subject to a chat warning or a revocation of their chat privileges.
Chat that is not permitted includes but is not limited to :. We do have a feature by which certain profane words are asterisked out.
A filtered word is one that has been deemed unacceptable on our poker site. Players attempting to bypass the filter may also be subject to a warning or revocation.
No solicitation is permitted in any poker game at any time. There are facilities in place to prevent many instances of solicitation.
Play Money Chip Sales : Players are not permitted to engage in any discussion regarding the sale of play money chips within our chat facilities.
Any such discussion, including the offer to buy or sell play money in chat, is grounds for warning or revocation. Flooding : The sending of multiple and frequent messages to the chat window in order to drown out legitimate chat is forbidden.
Non-English chat : We are aware that our players are from around the world, and that for many of them English is not their first language.
However, at this time our policy is that English is the only language allowed to be used in chat. We do not tolerate abusive or obscene language at the tables.
Please report any offensive chat to Support. We encourage players to help us be our eyes and ears. Although we monitor the tables as much as possible, the cooperation of our players is a critical part of making online poker a fun experience for all.
Please do not engage in retaliatory chat; this will only likely result in both user's chat being revoked. We are aware that our players are from around the world, and that for many of them English is not the first language.
However, at this time our policy only allows for English to be spoken at the tables. As players are free to choose any table, we do have a rule which forbids anyone from following another player between tables with intention to harass them.
If you cannot see the chat of other players, you may have accidentally modified some of the chat visibility options in your account:.
If the chat of only one player is blocked, to unblock it right-click their image icon and remove the check mark next to the 'Block Chat' option. If you cannot see any chat — including your own — you have turned off chat.
To turn it back on, click the chip tray or 'Options' button on the table this will cause an 'Options' window to pop-up and place a check mark in the 'Show player messages' box.
If the chat of observers is blocked, to unblock it, click the chip tray on the table and place a check mark in the 'Show observer messages' box.
If dealer chat is blocked, click the chip tray on the table and update the 'Dealer Messages' option from 'Silent' to 'Normal' or 'Everything.
In order to resolve this, you will need further information from Support. A Star Code is used as a way for you to opt in for promotions and receive tournament tickets and more by entering a code in our software.
A Star Code is offered to selected players for exclusive promotions. If you are eligible for a Star Code offer we will get in touch via email, SMS or pop-up message, within the software.
If you have not 'opted in' to receive marketing messages then you may not receive communications containing a Star Code.
You need to be logged into your Stars Account. You will receive a pop-up message within a few minutes, confirming that your Star Code entry has worked.
Some Star Code examples can be used in combination. If you are eligible for multiple offers, you will get different Star Codes, which will be explained in the accompanying communication from us.
Please be patient and do not enter the code again. When the system is particularly busy it may take slightly longer to process your Star Code entry.
Normally a Star Code must be used in a specific timeframe. We will inform you about the validity period of a Star Code when we communicate it to you.
Have a question we haven't covered? Our customer service team is standing by, 24 hours a day. Our games are intended for individuals aged 18 and above for amusement purposes only.
These games do not offer real money gambling or an opportunity to win real money. Practice or success at social games does not imply future success at real money gambling.
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